Dec 13, 2024 · They open a chat window, ask a question, and have their answer within seconds. More than just a self-service option, a live chat app helps you handle customer queries, boost sales, and …

As the makers of LiveChat, customer service software for businesses, we wanted to provide the community of our customers and live chat agents with a free typing test.

LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.

Apr 22, 2025 · Live chat isn’t just a fancy way to talk to customers but a full-blown toolkit designed to make conversations smarter, faster, and more helpful. To understand how live chat works, we must …

Jul 23, 2025 · Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As companies strive to offer real-time support and …

May 6, 2025 · Unlike traditional customer service methods such as email or phone support, live chat allows website visitors to get immediate responses to their questions while they are actively browsing …

Chatbots work in your online store like live agents in LiveChat®. They assist your customers across multiple communication channels, sell your products in chat, and seamlessly transfer chats when …

Jul 24, 2025 · In customer support, particularly live chat, typing speed directly affects customer satisfaction. Typing too slowly can create delays in conversation, leading to frustration for customers …

May 14, 2025 · This live chat metric doesn’t just reflect efficiency; it reflects the company’s attentiveness and respect for the customer’s time. A fast response signals reliability and care, while a slow one can …

May 12, 2025 · Live chat software is a digital communication tool that enables real-time, text-based conversations between businesses and their customers through a website, mobile app, or other …