Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

Let's find your orderemail

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.

Stores that offer a variety of products that have collections referencing specific items (e.g. Women's T-Shirts) and don't have a collection listed on their store which references all available products, do not …

When customers add Route to their orders, you collect the small amount they pay for shipping protection at checkout, and then transfer the funds to us on a weekly basis.

If you purchased Route Shipping Protection and it’s been more than 5 days since your order was marked delivered and you still cannot find your package, please file your claim as “stolen” so we can …

As soon as your customer files a claim on a Route-protected order in our Resolve Center, we assess the issue against our policies to determine whether it qualifies for a refund or replacement under our …

To enable automatic tracking, Route requires read-only access to any email accounts you wish to sync with our app. Once we have your permission, we parse your emails to collect only information on …

Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.

To uninstall Route and remove the Package Protection widget from your Shopify store, please follow the three-part process outlined below. Part 1: Remove the Route app from your Shopify store