While the global business ecosystem has largely come to terms with an AI-driven future, what remains to be seen is how ...

A core part of Salesforce’s ongoing strategy is Agentforce, the organization’s agentic AI wing which enables customers to ...

With high staff turnover and growing burnout across the property sector, effective leave management for agents is no longer ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

High pay without experience is not a myth. Across sales, logistics, aviation, tech and campus work, employers are openly ...

Strivacity for AI Agents supports secure delegation, adaptive access, and governance for AI-driven workflows without adding new products or operational overhead ...

Here's how business and tech leaders can move beyond pilots to an agentic operating model that drives measurable value.

Salesforce’s integration of Informatica into Data 360 aims to give AI agents the shared metadata, lineage, and real-time ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The best way to start is to always have a human in the loop first. This way, you can identify all the gaps where the AI agent ...