As early adopters have discovered, Copilot delivers real transformation only when it becomes an integral part of critical ...

WASHINGTON — Immigration and Customs Enforcement has placed new recruits into its training program before they have completed the agency’s vetting process, an unusual sequence of events as it rushes ...

The Philippines is solidifying its lead in the information technology and business process management (IT-BPM) industry, with revenues projected to reach $42 billion and employment hitting 1.97 ...

A new business has opened in Winchester, and is actively looking to hire. According to a press release, Strategic BBO Solutions, LLC – featuring a customer service call center and support team – is ...

A background check system critical to the firearms purchase process is back online after being down for about three weeks during a cyberattack on the state of Nevada. The Brady Firearms Unit ...

RENO, Nev. (News 4 & Fox 11) — Guns cannot be legally sold and transferred to Nevadans without a concealed carry permit currently as the cyberattack that occurred last month has crippled the state's ...

Advocates for gun owners and the Oregon State Police are at odds over the efficacy of the state’s longstanding system for clearing gun background checks, as the future of the agency’s firearm safety ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Mercy Mugure first heard about business-process outsourcing (BPO) in the mid-2000s. Word of how the practice was transforming India, its global champion, reached Africa, which had largely missed out ...

Pranav Dalal is the CEO and founder of Office Beacon, a global outsourcing firm that serves clients in various industries worldwide. The conversation around business process outsourcing (BPO) used to ...

In the first months of his administration, President Donald Trump repeatedly threatened due process, a fundamental principle enshrined in the U.S. Constitution. His attacks have spanned from the ...