The investor panel from the CRM Playaz 'What is CRM in 2026?' conversation series debates whether 2026 will be the year the fears of an AI bubble will be realized. And if so, what impact it will have ...

The future of customer success will belong not to those who automate the most but those who learn to collaborate best.

Users of cloud conttact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

PAR Technology, a foodservice technology provider, today launched Smart Passes, a wallet-native loyalty solution that transforms Apple and Google Wallet into a real-time, app-free loyalty channel.

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

WunderKIND Ads has integrated with Yahoo DSP, granting advertisers scalable, data-rich access to Wunderkind's proprietary CTV Pause Ads.

Cordial's new insights, messaging, and first-visit personalization features give marketers clear visibility into customer intent and faster ways to act on it.

Channel99, providers of a decision engine for B2B marketers, has introduced functionality that leverages account identification to create high-performing B2B audiences with artificial ...

With this new release, companies can identify high-performing creatives, optimize spend, and maximize campaign effectiveness across TikTok campaigns.

Marchex's new AI search attribution capability enables businesses to capture LLM-driven call sources and link them to outcomes.

AI strategies that turn every customer moment into measurable impactAI has become the core of every leading CX strategy. Yet the biggest returns come when AI works together across a connected platform ...

CRM systems provider Workbooks today launched AI-Enabled CRM to automate repetitive sales tasks, improve data accuracy, and empower sales teams to work smarter. Workbooks' AI CRM's core features ...