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KFC was once the spot for fried chicken, but the fast-food chain has deteriorated in quality over the years. Here are the ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

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In time for holiday shopping, shoe retailer Snipes launched its first U.S. loyalty program to build community for consumers ...

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