Which companies have the best customer service? Chewy, Aldi at the top

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Things You Should Never Say to a Customer Service Representative

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...
QSR Web

How to surpass customer expectations, build brand advocates

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

8 customer retention strategies that work

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

New National Customer Rage Survey reveals civility in freefall across America's marketplace

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...
TwistedSifter on MSN

Call center employee tried to assist a rude caller, but they insisted on being put on hold to wait for a supervisor

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...

How to protect yourself from the latest scams

Consequently, con artists change their techniques to respond to changing consumer awareness, says the latest threat ...