While the global business ecosystem has largely come to terms with an AI-driven future, what remains to be seen is how ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

High pay without experience is not a myth. Across sales, logistics, aviation, tech and campus work, employers are openly ...

Here's how business and tech leaders can move beyond pilots to an agentic operating model that drives measurable value.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

The best way to start is to always have a human in the loop first. This way, you can identify all the gaps where the AI agent ...

Trump's student-loan repayment overhaul and collections restart make servicer errors more costly, Sen. Elizabeth Warren said.

Tcell and Synergetics.ai have buddied up for a deal that could see AI embedded deep within Tcell's products and ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Now imagine that outage in a world where agentic AI handles customer service, trouble shooting, and remediation workflows.

Multi-agentic AI is redefining automation and scalability. Learn how Microsoft helps businesses innovate faster and smarter ...