EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

The best way to start is to always have a human in the loop first. This way, you can identify all the gaps where the AI agent ...

Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Research reveals balanced AI humanization in chatbots boosts customer trust and comfort. Excessive resemblance causes ...

AI agents — not humans — will soon choose networks. As connectivity shifts from B2C to B2Ai, operators must redesign for these silent subscribers.

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.