EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Here's how business and tech leaders can move beyond pilots to an agentic operating model that drives measurable value.

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

The best way to start is to always have a human in the loop first. This way, you can identify all the gaps where the AI agent ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Multi-agentic AI is redefining automation and scalability. Learn how Microsoft helps businesses innovate faster and smarter ...

Tcell and Synergetics.ai have buddied up for a deal that could see AI embedded deep within Tcell's products and ...

SMEs lose an average of $209,000* in unrealised revenue annually because of inefficiencies, manual processes and missed ...