Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Corporate mission statements often fall short when it comes to influencing day-to-day behavior within organizations.
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'Higher' customer expectation is part of reason people think Yorkshire Water has failed, boss says
A “level of expectation from customers that’s much higher” is part of the reason that people believe Yorkshire Water is ...
VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...
In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.
Looking ahead at some of the key trends for 2026 in the enterprise tech space, when it comes to AI, there are a few things we ...
Tarun Garg has been appointed as the Managing Director and CEO of Hyundai Motor India, marking a historic moment as he ...
The John Russell Honey Co. has its own hives and makes all its flavoured honey locally. It is sold at its storefront in the Transcona neighbourhood, online and in an increasingly wide network of local ...
Future Green Irrigation, a Calgary-based irrigation contractor specializing in irrigation installation, repair, seasonal startup, winterization, and snow and ice management, announced a significant ...
AI-powered fleet management company Motive Technologies on Tuesday disclosed a rise in nine-month revenue in its U.S. initial ...
Governor Sanjay Malhotra urges Reserve Bank staff to focus on customer centricity, financial inclusion, and regulatory ...
AI transformation, workforce strategy, and new job roles are reshaping how companies like ServiceNow and Weber Shandwick operate today.
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