Liz Weston, Certified Financial Planner, is a personal finance columnist for NerdWallet. Questions may be sent to her at 3940 ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send ...

Usually, restaurants go out of their way to make sure customers feel comfortable. Someone greets you at the door, shows you ...

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

"One time on a Sunday, a family thanked me for my donation to their church. When I looked at them with a puzzled expression ...

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...

More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...

At issue is whether internet providers can be held liable for repeated copyright infringements of users, with potentially ...