Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Chatbots won’t help if they’re trained on bad foundations.

Usually, restaurants go out of their way to make sure customers feel comfortable. Someone greets you at the door, shows you ...

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...

At issue is whether internet providers can be held liable for repeated copyright infringements of users, with potentially ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

You've been tricked? Make noise, speak up, call attention. Help corporations, manufacturers, and firms know that they're less ...

Huione Pay, the world's largest money laundering network in Cambodia, has announced a temporary shutdown after a bank run. It ...