Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...

I've told you for years not to trust things that sound too good to be true. I've also told you many times that these places ...

Upwork details 20 side hustle ideas for supplementary income, emphasizing creativity and flexibility to meet holiday expenses ...

The chief customer officer and senior vice president of airport operations sat down with Skift airlines editor Gordon Smith ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Trust is now one of the strongest signals users look for when they land on a website. Before they read your content or explore your product, they judge whether the experience feels reliable, ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Unless you own a home, the most expensive thing in your life is sitting on four wheels. Fortunately, there are ways to stretch your dollar further. You can buy used. You can take care of basic ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...