Customer service provided by cloud computing vendors can make or break a deal, says a Microsoft executive, underscoring the emphasis Redmond has placed on customer support as a competitive ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

AUSTIN, Texas, Aug. 21 /PRNewswire/ -- COPC Inc. (Customer Operations Performance Center Inc.) today announced that Microsoft's Managed Global Operations and Customer Service Asia Pacific operations ...

Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week. Are learning management systems going to boost institutions' learning strategies?

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

REDMOND, Wash. — May 29, 2007 — Today Microsoft Corp. announced that TE Data, Egypt’s fastest growing data communications and Internet service provider, has selected Microsoft® Customer Care Framework ...

Johannesburg, June 29, 2021 – The collaboration between IFS and Microsoft is enabling South African businesses to realise efficiencies, benefit from innovation and develop new products and services to ...