Where does the customer service culture begin? At the top, with leadership – in the C-Suite or with ownership – when that culture is defined. What does the definition of a company’s customer service ...

Customer value hierarchy is a system of worth that businesses across the country, both large and small, have turned to as a means of determining customer satisfaction. Businesses have shifted focus to ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Not so long ago, America’s corporate scalawags rewrote the definition of customer service by having a “convenient” phone number replace the customer service window. Then you got ping-ponged around ...

An exceptional customer experience. Employ respect and great attitude. Ethical business principles. A definition of customer service today? Topics in a business school class? Subjects covered in your ...