As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

THE cost of living crisis has sparked a customer service recruitment crisis, with almost 75,000 vacancies lying open across the UK. As more of us turn to companies for help, firms are scrambling to ...

DO YOU need a little extra support to cope with the cost of living crisis? You’re not alone. As more of us turn to firms for help, companies are rushing to hire extra customer service staff to deal ...

A customer service department plays an important role in a small business, ensuring that customers have a single convenient point of contact to make inquiries about products, get support or advice, ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine your internet is down and you need to raise a service request. Compare two scenarios ...

The report, by the recruitment website Totaljobs.com, says the fight for employment is intense, with the private sector failing to hire redundant State workers in sufficient numbers. Over the past ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...