Jessica is a passionate content strategist and team leader across the CNET family of brands. She leads a number of teams, including commerce, performance optimization and the copy desk. Her CNET ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Salesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer service by ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

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Barely a quarter of adults in the U.S. still have landline phones, and it may be getting harder for them to hold on. Companies like AT&T are looking to get out of the landline business altogether and ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Company to be the first mobile in-app exchange to support Unified ID 2.0 PALO ALTO--(BUSINESS WIRE)--AppLovin Corporation (Nasdaq: APP) (“AppLovin”), a leading marketing software company, today ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...