Facebook has announced a lot of new features during this past week. Now, the company is unveiling the latest patch of updates on its efforts to build a better platform for creators and communities.

Getting hit by ransomware is nasty business at any time. But victims of some new variants of a ransomware sample called Jigsaw should count themselves a tad luckier than others. The purveyors of the ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

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Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

AI-generated live chat summaries and channel QR codes are currently being tested on the YouTube platform. Credit: Sheldon Cooper/SOPA Images/LightRocket via Getty Images There are some new features ...

The Green Bay Packers are hosting the Minnesota Vikings in Week 12 at Lambeau Field in Green Bay. The Milwaukee Journal Sentinel is testing out an interim live-chat option before a permanent solution ...

Google has updated the design for the Google Ads live chat help box. Brett Bodofsky picked up on the change and to be honest, I have not used this chat box in a long time, so I do not know what ...