Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Social media can increase the odds of a retailer getting unplanned media attention, and, in turn, experiencing a surge in sales. Let’s say an influencer backs your product and you get an influx of ...

“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make you wonder if the proverb is really true. Although nobody likes dealing with ...

Customer objections are an unavoidable part of selling. While many sales reps think of customer objections as rejection, they are really a request for more information. Successful sales reps view ...

For the last couple of years, the buzz word of the automobile industry has been “disruption.” Granted, our industry may not have the exclusive on disruption, but it has most definitely been disrupted.

I cannot remember a time when consumers have received worse treatment than today. Whether trying to order a coffee at Starbucks, purchase groceries at a reasonable price, or install an access control ...

There are few things that can cause more stress to a small-business owner, or any business owner, than a customer who doesn't pay as agreed. Some entrepreneurs are prepared for this as a natural cost ...

VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...

This post was paid for by an advertiser. The Herald-Dispatch newsroom was not involved in its creation. In today’s competitive market, understanding your customer on a deeper level is more important ...

Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. You can’t please all of the people all of the time, so when ...

Most consumers agree that trust is a deal breaker or deciding factor in their buying decision, but only 34% actually trust most of the brands they buy or use. Eighty-one percent of consumers today ...