It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Our modern business literature is filled with books and articles from experts who advise businesses to exceed customer expectations and overdeliver as a way to delight customers, build loyalty, ...

Data collected by Frost & Sullivan has shown that consumers prefer to use self-service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are ...

Opinions expressed by Entrepreneur contributors are their own. In today’s competitive business landscape, customer satisfaction is paramount — it’s the difference between a thriving business and one ...

Build lifetime loyalty by knowing what customers expect. Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This ContactBabel report identifies ...

According to a recent Wall Street Journal article, 74% of customers say they have experienced a product or service problem in the past year. That is up from 66% in 2020. This is one of the issues ...

Many brands are jumping into artificial intelligence, which makes sense. There are many efficiencies in terms of supplementing current marketing tactics. But the real opportunity is employing AI ...