Not every customer comes in ready to be helped. In fact, some arrive actively ready for a fight. One employee recognized that from the moment he saw a cantankerous man fumbling with his trailer in a ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

When it comes to the food service industry, dealing with challenging customers can be a regular occurrence. But sometimes the encounter is odd enough that it stands out from the crowd. That’s the case ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

According to Catherine Mattice, most bullies are good people with positive intentions for themselves and the people around them. Dealing with difficult colleagues can be overwhelming and toxic to ...

The turbulence started just as Erin opened her laptop. A founder-turned-podcast-host, she’d been traveling for weeks—sponsorship meetings, recordings, partner dinners. Now, somewhere over the Midwest, ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...