If you’re the type of Twitter user who enjoys using the platform to sound off about businesses and customer experiences, the social media site’s latest changes could affect you. No, it’s not going to ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

In an uncertain economy, excellent customer service is paramount because customers must make tough decisions about where they spend their tighter budgets. Companies that recognize that and prioritize ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Customer service remains a critical touchpoint of retail, but it’s increasingly taking place through digital tools. As retailers look to invest in their customer support solutions, Facebook is helping ...

(WHTM)– The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike. The Pennsylvania Turnpike has introduced its all-new AI-powered ...

Twitter is providing brands with new customer service capabilities on its platform to help make the process of reaching out to a business on Twitter more formalized and intuitive, according to ...

According to a Bloomberg report, Meta is considering reducing funding for its metaverse initiative by as much as 30 per cent ...

Meet Plain, a new startup that wants to reinvent support tools. While the customer support space is a competitive industry with big tech companies like Intercom and Zendesk, Plain believes it has a ...

If you’re a business but not on social media already, then you need to be. If you already have social media presence, it’s important that you are active and responsive. It seems that everyone has ...