Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

As somebody whose profession revolves around scientifically studying how and why people are persuaded, I'm often asked if there are any persuasion tactics that are guaranteed to get people to say "yes ...

AI agents represent the evolution beyond simple chatbots, capable of autonomously planning and executing complex business ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The way we as individuals interact with companies (our "suppliers") is on the brink of a ...

Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...