How can unexpected successes be replicated? How can failures be mitigated? What steps can be taken to prevent future catastrophes? These are questions that every organization must grapple with, and ...

Toby O'Rourke is the President & CEO of Kampgrounds of America, Inc. and a thought leader in outdoor hospitality and travel. In the past few years, my company undertook a big surge of new property ...

Continuous process improvement can benefit all aspects of life — from personal New Year’s resolutions to complex drug development. In a world where two-thirds of planned improvement initiatives fail, ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Delivering incremental process improvement in the cloud requires sufficient visibility of networks and applications for monitoring and management, particularly when workloads are less than static or ...