Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...
It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...
When calling customer service and actually reaching a real human, it's likely people end up speaking to someone outside of the U.S. about a domestic issue. It's no secret many companies outsource ...
Noble Systems Corp., a contact center technology services firm, announced Monday the acquisition of Stratasoft Inc., a provider of hosted and premise-based contact center technology. The deal includes ...
New Program Empowers Solution Providers to Deploy Unified, Secure IT/OT Infrastructures FREMONT, CA / ACCESS Newswire / December 2, 2025 / To better support the security of critical markets, Exclusive ...
Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...
SAN FRANCISCO--(BUSINESS WIRE)--Data Center World, the leading global conference for data center facilities and IT professionals, today announces the 2022 Conference Program. The four-day program ...
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The semiconductor company has agreed to acquire Celestial AI in a bid to help build out its AI and cloud data center business ...
BILOXI, Miss.—Leaders from Mississippi State University, the U.S. Air Force, City of Biloxi, and Gov. Tate Reeves broke ground on the future home of the Mississippi Cyber and Technology Center on ...
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