Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...

BT is set to launch Ribbit-based advanced voice services that will let businesses squeeze more functionality out of their existing Onevoice VPN systems. A beta version of Onevoice Ribbit, announced on ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million ...

CIOs can keep pace with the changing demands of their customers and confidently build powerful 'pay as you go' cloud solutions that they can use from anywhere in the world with consistent levels of ...

The FINANCIAL — BT announced the successful delivery of a ‘BT Cloud Contact’ solution for Wincor Nixdorf’s new contact centre. Wincor Nixdorf is a leading global supplier of IT solutions and services ...

BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

UK communications services and solutions provider, BT, has snapped up two major contract wins in Western Australia with delivery of a cloud-based contact centre and unified communications solution to ...

BT today announced an expanded set of cloud-based contact center capabilities for the U.S. market, designed as an integrated offering with advanced performance analytics, workforce optimization (WFO), ...