Work IQ is the intelligence layer behind Microsoft 365 Copilot, the AI chatbot tool integrated into Microsoft products, and the company’s AI agents. Tapping into Work IQ, Microsoft released three new ...

The access control industry is poised to undergo a major transformation as artificial intelligence (AI) and advanced analytics are being increasingly adopted to improve security, efficiency, and ...

The increased digitalization of commerce has made it easier for criminals to steal banking and credit card information online. That’s why U.S. consumer losses due to fraud have continued to increase ...

Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

Expert consultant Greg Shulz said next-generation data visualization requires modernizing the full pipeline from data preparation through AI-governed analytics to interactive, story-driven presentatio ...

This article originally appeared in Access Control Trends & Technology, an annual bonus publication to Security Business magazine and Security Technology Executive magazine. The paradigm shift in ...

Live and Historical Contact Center Analytics Make it Easy for Supervisors to Manage their Queues FORT LAUDERDALE, FL / ACCESS ...

In a recent Hayes Management Consulting blog, Chris Harper, Director Business Architecture and Analytics at University of Kansas Hospital advises on building advanced analytics programs. There’s no ...

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Dustin Johnson is the CTO at Seeq, responsible for the advanced technology infrastructure, vision and roadmap of Seeq software solutions. Whether the goal is minimizing environmental impact, ...